Delhi grievance workflows are set up for districts, wards, and department routing. Keep the flow simple, visible, and easy to audit.
National Digital Civic Platform.
Unified municipal reporting for the citizens of India. Driven by AI, resolved by Authority.
AI Quick-Report
Active Resolution Engine
Core Commitments
Simple for citizens, usable for officials
Clear Intake
Complaint details are captured once, cleaned, and routed without extra user confusion.
Department Routing
Each grievance is mapped to the right department, ward, and officer queue.
Audit Trail
Status changes, SLA breaches, and resolution proof remain visible to reviewers.
Delhi CM grievance workflow prototype
Unified Municipal Services
Choose the department that should receive the grievance first.
Sanitation
Waste collection & cleaning
Electrical
Streetlights & power issues
Roads
Potholes & maintenance
Public Health
Clinics & vaccination
Water
Leakage & management
Infrastructure
Parks & greenery upkeep
Frequently Asked Questions
What is the Delhi CM Grievance Dashboard?
Delhi CM Grievance Dashboard is an official grievance registration and resolution platform for the Government of NCT Delhi that allows residents to report civic issues and track resolutions in real-time.
How can I report a civic issue?
You can report an issue by logging into the Delhi CM Grievance Dashboard and using the Quick-Report tool to describe the problem. The system will automatically categorize and route it to the appropriate department.
Which departments are covered?
The platform covers major municipal and state departments including Sanitation, Electrical, Roads, Public Health, Water supply, and Horticulture management.
Is my data secure?
Yes, the Delhi CM Grievance Dashboard uses government-grade encryption and secure authentication to ensure citizen data privacy and transparency in resolutions.